---
title: Net Promoter Score in Fluent Forms
description: "The **Net Promoter Score (NPS)** is a customer **loyalty and satisfaction** measurement system that helps businesses judge how likely customers are to recommend their products or services. The score is collected by asking **customers to** **rate**their likelihood of recommending a…"
url: "https://fluentforms.com/docs/net-promoter-score-in-fluent-forms/"
updated: "2025-06-03"
category: Field Types / Advance Fields
---

# Net Promoter Score in Fluent Forms

The **Net Promoter Score (NPS)** is a customer **loyalty and satisfaction** measurement system that helps businesses judge how likely customers are to recommend their products or services. The score is collected by asking **customers to** **rate**their likelihood of recommending a product or service on a **scale from** **0 to 10**.

This guide will walk you through adding and customizing the **Net Promoter Score** field in Fluent Forms for your WordPress site.

> The **Net Promoter Score Input** field is an advanced feature of the Fluent Forms plugin. To use it, you require the **Fluent Forms Pro Add-on**.

### Adding Net Promoter Score Field

To learn how to add the **Net Promoter Score Field** to Fluent Forms, follow the steps below:

First, go to the **Forms** section from the Fluent Forms Navbar, choose a desired form, and click the **Edit** **Icon** to open the Editor page of that form.

> If you do not have any existing forms, read[Create a Form from Scratch](https://fluentforms.com/docs/how-to-create-a-form-with-fluent-forms/) or[Create a Form using Templates](https://fluentforms.com/docs/using-and-customizing-pre-built-quick-forms-in-fluent-forms/) documentation to create a new one. 

![Editor Form 01 3 scaled 49791](https://fluentforms.com/wp-content/uploads/2025/02/Editor-Form-01-3-scaled.webp)

Once on the **Editor** page, click the **Plus Icon** in your form editor and open the **Advanced Fields** module. You can also find this option in the right sidebar under the **Input Fields** tab.

Now, select the **Net Promoter Score** field by **Clicking** on it or **Dragging** and **Dropping** it into your editor.

![Adding net promoter 02 scaled 49791](https://fluentforms.com/wp-content/uploads/2025/02/Adding-net-promoter-02-scaled.webp)

## Customizing the Net Promoter Score Field

Once you add the **Net Promoter Score**field, you can customize it by hovering over it and clicking the **Pencil Icon**. It will take you to the **Input Customization** tab on the right, which offers the following customization options.

- Net Promoter Score Options
- Advanced Options

![input customization 03 25 scaled 49791](https://fluentforms.com/wp-content/uploads/2025/02/input-customization-03-25-scaled.webp)

### Net Promoter Score Input Options

You will find various settings options for customizing the field under the **Input Customization** tab. These options allow you to configure essential aspects of the **Net Promoter Score** field.

All the settings under the **Net Promoter Score Field** mentioned above are briefly explained below-

**A. Element Label:** This is the field title the users will see when filling out the **Net Promoter Score**field in a form. You can enter any text here to help users understand the purpose of the field.

**B. Admin Field Label:** The admin field label is a field title displayed only to admin users. You can configure this option to show a different field label for your admin users when they view the form submissions. 

**C. Label Placement:** This option allows you to determine the position of the label title where the user will see it. The available options are **Top**, **Left**, **Right**, and **Default**. All of those are self-explanatory except the Default. If you select the **Default** option, it will represent your global label placement settings.

**D. Required:** Decide whether users must select at least one option before submission.

**D. Promoter Start Text:**Set the starting text for the rating scale.

**D. Promoter End Text:**Set the ending text for the rating scale.

![net promoter score 04 scaled 49791](https://fluentforms.com/wp-content/uploads/2025/02/net-promoter-score-04-scaled.webp)

### Advanced Options

Advanced settings allow further customization to meet specific use cases. All the **Settings** under the **Advanced Options**tab mentioned in the screenshot are briefly explained below –

**A. Name Attribute:** The input field’s name attribute is the HTML equivalent of the same name. You don’t need to modify this.

**B. Help Message:**This option allows you to guide your user thoroughly. Add your text here, which will be shown as a help message to the user.

**C. Container Class:** Use this option to add your custom CSS classes to the field’s wrapper.

**D. Element Class:**Add custom CSS classes to the input field.

**E. Conditional Logic:**This option allows you to create specific rules to dynamically hide/show the input field to function conditionally based on your submission values according to your set of conditional logics. To learn more, read this [Documentation](https://fluentforms.com/docs/set-up-forms-with-conditional-logic-in-fluent-forms/). 

![advanced options 05 20 scaled 49791](https://fluentforms.com/wp-content/uploads/2025/02/advanced-options-05-20-scaled.webp)

## Embed the Form into Front

Once you complete the customization, click the **Save** **Form** button to save all your changes. Click the **Preview & Design**buttonin the middle to see the form preview.

To integrate and display the form on a specific page or post, **copy** the **Shortcode** from the top right side and **paste** it into your desired **Page or Post**. 

![Save Form 06 26 scaled 49791](https://fluentforms.com/wp-content/uploads/2025/02/Save-Form-06-26-scaled.webp)

## Preview of Added Net Promoter Score Field

Here is the added **Net Promoter Score**field preview under the Form. 

![Preview 07 16 49791](https://fluentforms.com/wp-content/uploads/2025/02/Preview-07-16.webp)

Congratulations! You have successfully added a net promoter score field to your Fluent Forms form.

If you have any further questions, concerns, or suggestions, please do not hesitate to contact our [**support team**.](https://wpmanageninja.com/support-tickets/?utm_source=wpmn&utm_medium=home&utm_campaign=site#/) Thank you!