Fluent Forms
Privacy Policy

This Privacy Policy governs the manner in which our parent company WPManageNinja LLC collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://fluentforms.com/ website (“Site”). This privacy policy applies to the Site and all products and services offered by WPManageNinja LLC.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Google Analytics”, “events” and “pixels” that records traffic-related information and how you interact with the site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (PayPal email), email address. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How we use collected information

WP Manage Ninja collects and uses Users personal information for the following purposes:

  • To personalize user experience
  • We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To process transactions
  • We may use the information Users provide about themselves when placing an order only to provide service to that order.
  • We do not share this information with outside parties except to the extent necessary to provide the service.
  • We may use the information Users provide about themselves when placing an order only to provide service to that order.
  • We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
  • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
  • The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

Product purchase

Users buying a product from our websites enable us to collect personal data associated with purchases and the transaction process. This includes:

  • Name
  • IP address
  • Billing address (Credit Card)
  • Please note that we don’t store credit card information. For payment operations, we have been using Stripe and PayPal. Both of the operators store information securely on their encrypted servers (Stripe privacy policy) and (PayPal privacy policy)

Above mentioned information is sent to Stripe/PayPal, and they process the transaction and store the information securely. The moment you purchase a product from us, we will send transactional emails related to your purchase or attempted purchase, such as purchase confirmation receipt, account login information, checkout recovery email, and license renewal reminder emails. When logged into your account on our website, a cookie is set in your browser for allowing you to remain logged into your account. All the product purchases are directly managed by our parent company WPManageNinja.

Fluent Forms demos

Fluent Forms offers demo pages of each prebuilt form containing all the input fields to try before our users make a purchase. Due to these requests, your IP address is visible to the Fluent Forms team, which may be used following their data privacy policies

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Third-party APIs

Fluent Forms uses several third-party APIs for payment gateways. Data retrieved using these APIs is strictly confined to the site on which our product (WordPress plugin- Fluent Forms Free & Pro) is installed. This data is used by the website where the product is installed and stored in the MySQL. We make sure that Fluent Forms doesn’t reveal, send or process any such data. Moreover, no attempts should be taken to extract any further data from it, whether it can be personally identifiable or otherwise. We (Fluent Forms) do not store any data for the connected API services.

As we stick to this policy, any third-party APIs used by our products may collect usage data. You can visit each Integration’s Policy pages to know how these APIs may gather and use the data for more information.

Compliance with children’s online privacy protection act

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

WPManageNinja does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

CAN-SPAM Act compliance

Regarding email communications, Fluent Forms adheres to all the CAN-SPAM Act requirements. We do not use purchased email lists; all the data we collect undergoes a double opt-in process, and we never engage in sending spam.

Your Rights

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

GDPR and WPManageNinja

WPManageNinja is implementing the GDPR principles to become GDPR compliant. General Data Protection Regulation (GDPR) of Europe, is the latest privacy regulation and policy that will be implemented in May 2018 all over the world.

Here at WPManageNinja, we are working strictly to bring transparency to our data uses – how we are going to collect, store and use our customers and users’ (your) data.

WPManageNinja always takes good care of user data and maintains the privacy because it is crucially important to us. From the start of our company, we have maintained strict principles of data protection and privacy.

Changes to this privacy policy

WPManageNinja has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Business Info:

WPManageNinja LLC, 2035 Sunset Lake Road, Suite B-2, Newark, Delaware, 19702, USA

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: support@wpmanageninja.com

Report security vulnerabilities

If you come across a potential data security vulnerability that you’d like to report, please don’t hesitate to notify us immediately. You can report any data vulnerability or the possibility of a data breach by clicking here.

Last Updated on: 30 November, 2023